Privacy Policy and Terms of Use

Privacy Policy

At La Coop Agrobio du Québec (hereinafter “the Coop,” “we,” “our,” or “us”), we highly value your privacy and are committed to protecting the confidentiality of the personal information we collect as part of our activities.

This privacy policy explains how we collect, use, disclose, store, and protect your personal information when you access our website www.coopagrobioquebec.com (hereinafter “the Site”) or interact with our online services.

By providing us with your personal information, you accept the terms of this policy and authorize us to process your information accordingly.

1. Your Consent

We ensure that you understand the purposes for which we use or disclose your personal information. Your consent may be explicit, implicit, or provided by an authorized representative. By providing us with personal information via this Site, by phone, in person, or by any other means, you consent to its processing in accordance with this policy by the Coop and its service providers.

Unless otherwise required by law, you may withdraw your consent to the disclosure or use of your personal information by contacting us at the details provided in the “Contact Us” section. We will inform you of the possible consequences of such withdrawal, such as the inability to provide certain services or process specific requests. Your decision will be recorded in our files and will only apply from the date of your withdrawal request.

In certain exceptional circumstances provided by law, we may collect, use, or disclose personal information without your prior consent.

2. Collection of Personal Information

2.1  We collect the personal information you provide through various means, such as :

• Online contact forms (including follow-up appointments)
• E-mails and communications with our team
• Emails and communications with our team

2.2 We may also collect personal information from third parties, including consultants providing part of our services or logistics providers managing product deliveries and collecting recipient information.

2.3  We use a tool to analyze visitor browsing behavior on our Site to improve our online services and the overall visitor experience.

It collects, but is not limited to, the following information :

• Number of visitors to the Site;
• Type and version of the browser and operating system used;
• Date, time, and average duration of visits;
• Pages viewed;
• Referring site addresses if visitors accessed the Site from another platform;
• City, region, or country where the Site was accessed;
• The French or English version used.

2.4. We also use cookies and similar tools on the Site. These are files installed on your web browser or the hard drive of your computer or mobile device to collect certain information. They are used to optimize your browsing experience, deliver personalized ads or content, and analyze traffic. Although they are installed automatically, you have the option to reject them or save your preferences in the  “We respect your privacy” window that appears when you open our Site.

f you wish to disable cookies unilaterally, you can do so in your browser or device settings. This may negatively impact your browsing experience.

3. Types of Personal Information

In this Policy, “personal information” refers to any data about an individual that can be identified directly or indirectly. This may include, but is not limited to:

• Contact details (name, address, email, and phone number) ;
• Recruitment information (resume, education, and professional background) ;
• Billing and financial information (billing address, bank account, or payment details) ;
• Service-related information ;
• Marketing preferences and communication preferences ;
• Cookies and browsing data.

We do not knowingly collect or solicit information from children under 14 years old. By using our website, you confirm that you are at least 14 years old. If you are under 14, please do not send us personal information. If you believe a child under 14 has provided us with personal data, please contact us, and we will attempt to delete it immediately.

4. Use of Personal Information

We primarily use your personal information to:
Provide the services you request :

• Respond to your inquiries, comments, and requests ;
• Respond to your inquiries, comments, and requests ;
• Optimize the content and browsing experience of our Site ;
• Recruit and communicate with employees, contractors, and potential consultants ;
• Manage member accounts, administration, and billing ;
• Process payments and issue transaction receipts ;
• Manage your registration and participation in meetings, events, webinars, training, newsletters, or downloads from our Site ;
• send our members (e-mail address) market reports, press releases, member newsletters, newsletters on the activities of the Seeds & Research department and special newsletters;
• Respond to law enforcement requests ;
• Any other use permitted or required by applicable laws.

Access to this information is primarily limited to the Coop’s internal team.

5. Protection of Personal Information

We protect the information provided to us from receipt to destruction. We implement physical, technical, and administrative security measures to prevent accidental loss, unauthorized access, misuse, or unlawful processing of personal data. Access is restricted to personnel who need to know the information. Third parties receiving personal information must comply with the same security requirements.

However, no online transmission or electronic storage method is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you suspect a security breach, please contact us immediately.

6. Sharing and Disclosure of Personal Information

6.1 Information collected by the Coop is accessible to specific internal  departments, including :

• Grains and Retail Department
• Seeds and Research Department
• Administration Department
• Privacy Officer

6.2 We do not share or disclose personal information without your consent, except in the following cases :

• With service providers, business partners, or advisors as necessary to perform their services (e.g., web hosting, website design)
• With members of our network providing professional services
• When required or permitted by law (e.g., court orders)

If a data transfer outside Québec is necessary, it will be done with the highest level of protection in compliance with applicable laws.

7. Retention and Destruction of Personal Information

We retain personal data for as long as necessary for business purposes, legal requirements, and internal policies. When the retention period ends, data is securely destroyed or anonymized.

When the retention periods for personal information are reached, in accordance with our Politique de protection des renseignements personnels, or the purposes for which it was collected, it is securely destroyed or anonymized.

8. External Website Links

For your convenience, our Site may contain links to external websites, such as partners or government sites. This policy does not extend to these third-party sites. We are not responsible for their privacy practices or content.

9. Your Rights

Upon written request and proof of identity, you have the following rights: :

• Access : Request information on the use and disclosure of your personal data.
• Correction and Withdrawal : Modify, update, or remove your personal data from our records.
• Consent Revocation : Withdraw consent for data use or disclosure.
• Unsubscribe : Opt out of our mailing list.

If you are dissatisfied and consider that your rights have not been respected, we invite you to contact our Privacy Officer, who will provide you with a form to this effect and deal with your complaint. You will be informed of the process provided by our Complaints handling policy.

Please note that the French version of this Site prevails over any other translation of the privacy policy in order to avoid any disparate interpretation between the two versions. 

Terms of Use

By accessing and using the Site, you agree to the following terms. If you do not agree, please discontinue use.

1. Purpose of the Site

The Site presents the Coop’s activities, organic agriculture initiatives, and services.

2. Access and Use

The Site is free to access. The Coop may suspend or discontinue access at any time.

Prohibited actions :

• Disrupting or damaging the Site
• Attempting unauthorized access
• Distributing harmful programs

3. Intellectual Property

All content published or otherwise accessible through the Site, including text, images, logos, graphics, videos, as well as the structure and presentation of the Site, are protected by intellectual property rights (copyright, Agrobio trademark, etc.) and belong either to the Coop or to the person whose name is mentioned as the holder of the rights or is licensed for use.

No part of this content may be reproduced, distributed, modified or published without the prior written authorization of the holders of these rights.

4. Privacy

Coop Agrobio du Québec respects the privacy of its users. Any collection of personal data on or via the Site will be carried out in accordance with our Privacy Policy.  Privacy Policy (available above) and applicable laws. The same applies to their use.

5. External websites

The Site may contain links to other Web sites or resources, such as those of customers, members or partners. La Coop is not responsible for the content of these third-party sites, nor for their privacy policies and practices. The inclusion of any link does not imply endorsement of the linked site.

6. Social Media

You can access several of the Coop’s social networks via our Site, which have their own policies and conditions of use. As we are bound to protect the confidentiality of the personal information we receive, you are prohibited from sharing any of this information when interacting on our social networks – which are accessible to everyone. Please note that by posting on our platforms, you authorize us to use or distribute your comments.

La Coop, via its administrators, reserves the right to delete any message or comment of an objectionable nature. It is left to the discretion of the administrators and moderators to interpret the conditions of use of the platform in question and to apply them to the content and interactions present on the page.

7. Liability Disclaimer

The Coop Agrobio du Québec Web site and the information it contains are provided without warranty of any kind. Although every effort has been made to ensure accuracy, the Coop does not guarantee the absence of errors or omissions in the information contained herein.

Under no circumstances may the Coop be held liable for any damage (direct or indirect) or loss resulting from the use of its Site or from the impossibility of accessing it. This includes browsing external sites and social networks.

8. Applicable Laws and Jurisdiction

These terms of use are governed by the federal and provincial laws in force in the province of Quebec, Canada. Any legal proceedings against La Coop Agrobio du Québec relating to the use of its website shall be brought before the courts of the district of Longueuil, located in the province of Quebec, which shall have jurisdiction.

Please note that the French version of this Site prevails over any other translation of the terms of use in order to avoid any disparate interpretation between the two versions.

In the event that a condition of use is invalidated by the Court, this will not invalidate this Terms of Use Policy in its entirety.

Contact us

If you have any questions or comments, or if you wish to make a complaint, request access, withdrawal, rectification or deletion of your personal information, or even revoke your consent to its use and communication, please contact our Privacy Officer by e-mail at xavier.mulot@coopagrobioquebec.com or by mail at the following postal address:

La Coop Agrobio du Québec
Xavier Mulot
Privacy Officer
P.O. BOX 152 | Chambly, QC J3L 4B3

You also have the right to file a complaint with the Commission d’accès à l’information du Québec if you feel your rights have not been respected.

All personal information submitted as part of this process will only be used to respond to your request. Please note that in some cases, we may ask you to verify your identity before responding to your request.

Update

La Coop reserves the right to modify, at any time and at its sole discretion, the contents, policies and present conditions of use. Such changes will be posted on this page with an indication of the date of update. It is the user’s responsibility to check this page regularly for changes. By continuing to use the Site and to interact with us after the publication of the modified version of the Policy and Terms of Use, you accept the changes made thereto.

Last update: 2025-09-18